ServiceTasker Privacy Policy
This Privacy Policy explains how ServiceTasker and its affiliates ("ServiceTasker", "we", "us", or "our") collect, use, disclose, and protect your personal information when you use our website or interact with any of our services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of your information under this Privacy Policy.
1. Collection, Use, and Disclosure of Personal Information
In this Policy, “Personal Information” (also referred to as “Personal Data”) means any information that identifies, relates to, describes, or could reasonably be linked directly or indirectly to you as an individual. Personal Information does not include publicly available data as defined by applicable privacy laws or information that has been de-identified or anonymized
We collect Personal Information through the following means:
- Directly from you – when you voluntarily provide information while using our Services, such as when creating an account, posting a task, submitting a quote, leaving a review, or contacting support.
- Automatically through your interaction with the Services – including your device type, IP address, browser type, pages visited, and activity logs collected via cookies or similar tracking technologies.
- From third parties – such as service professionals, business partners, affiliate platforms, or other users (e.g., referrals), and analytics providers that help us operate, improve, and personalize the Services.
We use and disclose this Personal Information to:
- Provide and operate the ServiceTasker platform;
- Match users with appropriate service providers.
- Facilitate communication between users and professionals;
- Improve user experience and functionality;
- Prevent fraud, abuse, or illegal activity;
- Comply with legal obligations or respond to lawful requests;
- Market relevant products or services (with your consent where required).
Personal Information
At ServiceTasker, we collect and handle various types of personal information to provide, improve, and personalise our services. “Personal Information” refers to any information that identifies you or can reasonably be linked to you. This includes both direct identifiers and data collected automatically via your interactions with our platform.
Personal Information We May Collect:
- Full name
- Contact details (email address, phone number, mailing address)
- User account credentials and profile data
- Payment-related information (card details or digital wallets) is processed securely by our payment partner.
- Identification information (for example, government ID or security checks for service professionals)
- IP address and device identifiers
- Activity logs, preferences, and communication history
- Business or company information if using our services in a professional or corporate capacity
Note: While you can submit payment details to pay for services via the platform, ServiceTasker does not store or access your full credit/debit card numbers. These details are processed directly by our trusted third-party payment processor.
How and Why We Use Personal Information
We use your Personal Information to deliver and enhance the experience you receive from ServiceTasker, including but not limited to:
- Fulfilling your requests – Managing bookings, scheduling or cancelling tasks, and processing payments.
- Communication – Sending updates, booking confirmations, service alerts, or promotional offers relevant to your interests (you can opt out anytime).
- Personalisation – Tailoring the user experience, including suggested services, user content, and marketing materials based on preferences or past activity.
- Service improvement – Understanding user behaviour to improve the platform’s usability, efficiency, and features.
- Security and fraud prevention – Identifying and investigating any suspected malicious or unlawful activity, and protecting the integrity of our Services.
- Legal compliance – Meeting our legal obligations, including identification verification and contractual responsibilities.
How and Why We Disclose Personal Information
We may share your Personal Information under the following circumstances:
- With service providers – Companies that help us operate our business, such as payment processors, customer support providers, analytics tools, IT infrastructure services, background check partners, and marketing agencies.
- With service professionals – So they can perform the task(s) you have requested through the ServiceTasker platform.
- With booking partners – If you accessed our services through a third-party property (e.g., a retail partner, app, or affiliated brand), we may share your booking data and relevant service information with them.
- With affiliated companies – If you are a contractor, employee, or representative of a business using ServiceTasker for client services or bookings, we may share necessary Personal Information with that business entity.
- With legal or regulatory authorities – Where required by law or where necessary to protect the rights, property, or safety of ServiceTasker, our users, or others.
Additional Uses and Disclosures of Personal Information
In addition to the uses and disclosures outlined above, ServiceTasker may use or share your Personal Information when reasonably necessary to:
- Comply with legal and regulatory obligations, court orders, or law enforcement requests;
- Cooperate with government or regulatory authorities;
- Maintain accurate business and operational records;
- Enforce our platform policies, investigate potential violations, and protect the safety, rights, or property of ServiceTasker, our users, or the public;
- Resolve disputes or prevent fraud, abuse, or other harmful activities;
- Engage with our professional advisors—such as lawyers, auditors, accountants, or consultants—when needed for business, legal, or compliance-related purposes.
Additionally, in the event of a merger, acquisition, asset sale, corporate restructuring, or similar transaction, your Personal Information may be shared or transferred as part of the due diligence process or completed transaction, in accordance with applicable data protection laws.
2. Tracking Technologies and Cookies
To enhance your experience and improve our services, ServiceTasker and our service providers use various technologies to collect certain information when you interact with our platform.
a. IP Addresses and Device Identifiers
When you access the ServiceTasker platform, we may collect your IP address, which identifies your internet connection, and a Device Identifier, which is a unique code linked to the device you're using. While we generally cannot determine your identity from this information alone, we may link it with Personal Information you provide to us in order to understand your interactions with the Services.
We also gather data about your browsing behavior, such as which pages you view and how you navigate the platform, sometimes with the help of advertising partners and analytics tools.
b. Use of Cookies
Cookies are small data files stored on your device through your web browser. We use cookies for the following purposes:
- Essential Functions – To operate key features of the platform.
- User Preferences – To remember choices like your preferred language or region.
- Analytics – To track usage patterns and enhance performance.
- Advertising – To serve personalized ads based on your interests and previous interactions.
We may share cookie-related data with advertising platforms. These platforms may show you ads based on your visits to our Services.
To manage or disable cookies through your browser settings, visit www.allaboutcookies.org. Please note that disabling cookies may affect the performance and functionality of our Services.
c. Web Beacons and Pixels
We use web beacons (also called pixel tags or clear GIFs) within our website and emails to collect information such as whether an email was opened or which pages were visited. These tools help us track user engagement and improve content.
d. Session Monitoring
Our technology providers may use session monitoring tools to better understand how users interact with the Services. This may include tracking mouse movements, clicks, scrolling behavior, and navigation patterns to optimize user experience and resolve technical issues.
e. Do Not Track (DNT)
ServiceTasker does not respond to Do Not Track signals at this time. We may continue to collect information about your usage across different websites and devices for analytics and advertising purposes.
3. Information From or About Other Parties
a. Information You Provide About Others
You may choose to share information about other individuals through our platform. For example:
- Referrals – If you refer someone to ServiceTasker, we may collect their name and email address to send them a one-time invite. Your name or email address may appear in the invitation. We don’t use this data for ongoing marketing unless we receive explicit consent from the referred individual.
- Reviews and Ratings – When you leave a review about a service professional, we may display your first name, last initial, and suburb along with your rating. This information may also appear on our booking partners’ websites or in promotional materials used by service professionals.
b. Information Provided by Third Parties
We may supplement the information we collect from you with data provided by trusted third-party partners to enhance our services, tailor content to your preferences, or offer you more relevant features and promotions.
c. Third-Party Services and Links
Our Services may link to third-party websites or applications (“Third-Party Sites”) or include plugins (e.g., Twitter, Facebook). Please note:
- We do not control these Third-Party Sites or their data collection practices.
- Any Personal Information you share with them is governed by their privacy policies, not ours.
- If you book a service through one of our booking partners (such as a retail store or third-party platform), that partner may share your booking details (like your name, contact number, and service location) with us to facilitate your service.
4. Communications
- Message Interception – Calls and texts through the platform are routed through providers like Twilio and Sendbird. Metadata and content may be stored.
-
SMS Consent –
- You consent to receive texts, calls, and push notifications when using the services.
- You can opt out anytime by replying “STOP.”
- Your mobile data will not be shared for marketing purposes.
5. Information Retention
Personal data is retained as long as needed for:
- Operational use
- Legal reasons (e.g., defending rights)
- Fulfillment of original purposes
If data is used for multiple reasons, the longest applicable retention period applies.
6. Targeted Advertising, Data Sales & Sharing
While no data is sold for money, personal data is shared for advertising and analytics, which may qualify as “sales” under U.S. privacy laws.
Shared categories include:
- Identifiers (name, email, etc.)
- Personal Records (address, phone number)
- Internet Activity
- Geolocation (inferred)
- Inferences (e.g., preferences)
No sharing of information from SMS opt-ins.
The company does not knowingly sell/share information from users under 16.
7. United States Privacy Rights (Including California)
We respect your privacy rights and provide options to manage how your personal information is used. If you are a U.S. resident, you may have specific rights depending on your state laws (like the CCPA in California). Even if your state doesn’t mandate these rights, ServiceTasker makes a reasonable effort to extend many of these protections to all users.
How to Submit a Request
You can exercise any privacy right by emailing us. You may appoint someone else to act on your behalf, but you’ll still need to confirm your identity directly with us first. Requests are subject to a verification process.
Your Privacy Rights at a Glance
Your Privacy Rights
| Right | What It Means |
|---|---|
| Right to Delete | Request the deletion of your data (unless we need it for legal or operational reasons). |
| Right to Opt Out | Say no to targeted advertising, data sales, or profiling. You can also use tools like Global Privacy Control to automatically opt out in your browser. |
| Right to Know | Ask what personal data we have, how we use it, and who we share it with. You can also request a copy of your data (limited to twice per 12 months). |
| Right to Correct | If your information is incorrect, ask us to fix it. |
| Right to Limit Sensitive Data Use | If applicable, restrict how your sensitive personal info is used. Currently, we don’t use sensitive data to infer characteristics about you. |
| Right to Non-Discrimination | We won’t treat you differently for exercising your privacy rights. |
| Right to Appeal | If you're unhappy with how we handled your privacy request, you can appeal the decision. |
| Right to Request Third Party List | Request a list of third parties your data has been disclosed. |
Contact Preferences and Opt-Outs
- To stop promotional texts or calls, reply with “STOP.”
- To stop all texts (including account-related ones), reply with “STOP,” but this may affect your ability to use the Services.
Notice of Financial Incentives
Sometimes, we offer deals or promotions that require providing personal information (like your email or zip code). These “Programs” may involve financial incentives, which you can join or leave at any time. Opting out of these programs is optional and easy to do — just follow the instructions provided with each Program.
If you ask us to delete your personal information, this won’t automatically remove you from a promotion — you’ll need to request that separately.
California-Specific Rights
California Shine the Light
Under California law, you can ask us for information about how your data has been shared with third parties for direct marketing purposes. To make this request:
- Email:
- Subject line: California Shine the Light Request
Please note: This is a different right from the CCPA and must be requested separately.
8. Sweepstakes, Contests, and Promotions
From time to time, ServiceTasker may offer sweepstakes, contests, or promotional events ("Promotions") that require users to submit Personal Information to participate. By entering any Promotion, you agree to the official rules governing that Promotion, which may include specific requirements such as granting the Promotion sponsor permission to use your name, likeness, or voice in promotional or marketing materials. Participation is entirely voluntary. Personal Information submitted for Promotions may be shared with third parties or made public as necessary for prize fulfillment, winner announcements, and to comply with legal requirements or the Promotion’s terms.
9. Children’s Privacy
ServiceTasker does not knowingly collect Personal Information from individuals under the age of 16. Our Services are intended for users who are at least 16 years old. If we discover that we have collected Personal Information from a user under 16, we will take steps to delete that information. If you believe a child under 16 has provided us with Personal Information, please contact us.
10. International Visitors
ServiceTasker operates in the USA. If you access our Services from outside the USA, please be aware that your information may be transferred to and processed in the USA or other countries with different data protection laws than those in your jurisdiction. Regardless of where your data is processed, we implement appropriate safeguards to ensure that your Personal Information remains protected under this Policy.
11. Security
We take the security and confidentiality of your Personal Information seriously. ServiceTasker uses commercially reasonable technical, physical, and administrative measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to keep your password confidential and log out after using our Services, especially on shared devices.
12. Your Choices
You can update, correct, or delete certain Personal Information by logging into your ServiceTasker account. You may also request changes by contacting us directly at.
To opt out of receiving marketing emails, click the "unsubscribe" link in any promotional message or email us at the address above.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
14. Changes to This Policy
We may update this Privacy Policy occasionally. Any material changes will be posted on this page with an updated "Last Updated" date at the top of the Policy. If changes significantly affect how we use or share your Personal Information, we will notify you clearly before implementing them.